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The Ombudsman is a last resort service channel for the demands of customers and users of products and services that may not be resolved by the institution’s primary service channels (relationship teams).
If you used one of our primary service channels and your request was not properly answered, contact the Ombudsman by the following email:

In view of the adoption of measures to prevent the Covid-19 virus, our teams are working in a hybrid home office and the Ombudsman service is only carried out by email from Monday to Friday from 9 A.M. to 6 P.M., until the situation is resolved, return to normality.
In accordance with current regulations, we inform you that the Ombudsman’s service period is up to 10 (ten) business days and may be extended for an equal period in a justified manner.

The Ethics Channel is a communication tool for suggestions and reports of conduct and behavior inconsistent with Singulare’s ethical principles and is used by employees, third parties and customers.